Returns Policy

Change of Mind Returns
Matty's Playtime are confident that you will be satisfied with your purchase from us as we go to a lot of trouble to ensure we only stock quality toys. In the unlikely event that you aren't completely satisfied with your purchase, you may return it to us within 30 days of receipt for a full refund of the goods value. Returns will only be accepted for items that have not been used and are in their original packaging. Shipping and handling charges are non-refundable.

To request a change of mind return please email with your invoice or order number or call us on 02 4423 5447 Mon-Sat between 9am - 5pm EST. We'll email you back with the address to send your return to.

We suggest you send your return parcel via registered post so that it can be traced. We're unable to refund items that are lost in the mail. You are responsible for all return freight charges. You'll be refunded for the product once we have received the item back. Please allow up to 7 days for returns to be processed.

Faulty Products
If an item is received faulty then we'll gladly repair, replace or refund it provided you contact us within a reasonable time. A full refund for shipping costs will also apply if a refund is required. Please email with details of the fault and if possible include a photo or call us on 02 4423 5447 to discuss the problem.